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Nice little piece Nightmis.
I had worked at the Toys R' Us for a little bit and I'll tell you the female customers are the worst. In fairness the worst customer that I had to deal with a man. But overall women were really bad. Not that I'm saying all women were hard to deal with. Just a higher percentage then men.
By the way fedoras rock. :)
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I occasionally run into a positive customer service experience myself, and I always think "Damn that was nice."
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When I have an unusually good customer experience, I make it a point to compliment the person and notify the manager of how much I appreciate such positive experiences. It works. People are actually glad to see me, and go out of their way to help me.
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I was so completely in shock when I left that store that I didn't say anything to the folks there about how much I appreciated their service. However, I did tell every single man in my office who still had shopping to do for tykes to go there. And I also called them the next day and thanked them. :)
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I work in customer service (tech support). In most businesses, management at all levels really does care about good customer service, but they are not always in the right place at the right time to evaluate it properly. Issuing kudos for a job well done is not only a very effective manner of helping out deserving workers, but it also helps to create a stronger management focus on true customer service. -----
This signature has been infected with Anthrax. Take your medicine.
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